RAWAJ

Data deletion

Last updated:

You can ask us to delete your data at any time, whether you only joined the waitlist or connected an ad account.

How to request deletion

  1. Send an email to contact@rawaj.io from the email address you used with RAWAJ, with the subject “Data deletion”.
  2. Say what you want deleted: your waitlist entry, your account, or the connection to one platform.
  3. We confirm by email once it is done, within 30 days at the latest.

If you write from another address, we may ask you to confirm from the original one, so nobody can delete someone else’s data.

What we delete

  • Waitlist entry: your name, email, business type, platforms and budget range.
  • Account: your account details and workspace, the encrypted access tokens of every connected platform, and your audit log, unless the law requires us to keep part of it for a set period. [[LEGAL REVIEW: audit log retention after deletion]]
  • Platform connection: we delete that platform’s access tokens, so RAWAJ can no longer read or change anything there.

We do not keep copies of your ad reports, so there is nothing else to delete there. Server logs are deleted automatically after 14 days.

Disconnect a platform yourself

You can also revoke RAWAJ’s access directly in the ad platform, at any time, without contacting us:

  • Snapchat: in your Snapchat account settings, open the list of connected apps and remove RAWAJ.
  • Meta (Facebook, Instagram): not connected yet. Once it is, you will be able to remove RAWAJ in Facebook under Settings & privacy → Settings → Apps and websites, and Meta will send us a deletion request that we will carry out.
  • Google Ads and TikTok: not connected yet.

Revoking access on the platform stops RAWAJ immediately. To also delete what we stored, send the email above.